Refunds

RETURNS FOR A REFUND/ CREDIT NOTE ARE COMPLETED WITHIN 10 WORKING DAYS AND EXCHANGES WE AIM TO COMPLETE IN 7 WORKING DAYS.

THESE TIMES MAY BE EXTENDED DURING BUSY PERIODS.

STORE CREDIT & EXCHANGES

TAKE NOTE, UK BABES.

STORE CREDIT CANNOT BE SOLD OR TRANSFERRED TO THIRD PARTY CUSTOMERS AND MUST BE USED BY THE CARD HOLDER ONLY.

MODA MINX CANNOT BE HELD RESPONSIBLE FOR ANY ISSUES WITH STORE CREDIT IF YOU CHOOSE TO DISREGARD THIS POLICY.

KA-CHING!

INCOMING
FUNDS!

MAKE IT RAIN.

WE OFFER ONE FREE EXCHANGE WITHIN THE UK.

THIS MEANS WHEN WE RECEIVE YOUR RETURN WE WILL POST OUT AGAIN FOR FREE WITH YOUR NEW PRODUCT. UNFORTUNATELY WE ARE UNABLE TO OFFER THIS SERVICE TO ANY CUSTOMERS OUTSIDE OF THE UK.

EXCHANGES APPLY ONLY TO FULL PRICE ITEMS. ITEMS IN THE SALE, SAMPLE SALE OR PART OF A PROMOTION/ DISCOUNT EVENT WILL NOT BE ELIGIBLE FOR AN EXCHANGE.

PLEASE REFER TO RETURNS PAGE ON HOW TO RETURN. FILL IN YOUR RETURN FORM STATING THE ITEMS TO BE EXCHANGED AND DISPATCH AS YOU WOULD WITH A RETURN.

NON-REFUNDABLE PRODUCTS

I’M YOURS BABE.

DUE TO A RANGE OF REASONS, SOME OF OUR ITEMS ARE NON-REFUNDABLE OR WILL BE REFUNDABLE FOR STORE CREDIT. PLEASE MAKE SURE TO CHECK THIS BEFORE CONTINUING WITH YOUR PURCHASE IF YOU ARE NOT SURE ABOUT YOUR ORDER.

THE FOLLOWING ITEMS ARE NON-REFUNDABLE:

BIKINIS & SWIMWEAR

STORE CREDIT & EXCHANGES BIKINI’S AND ANY SWIMWEAR ARE RETURNABLE FOR STORE CREDIT ONLY. HOWEVER, ALL OF OUR SWIMWEAR COMES WITH A 100% 🔥 BEACH-PIC PROMISE.

WORN / USED ITEMS

UNFORTUNATELY, ANY ITEMS THAT SHOW SIGNS OF BEING WORN, USED, MARKED, STAINED OR DAMAGED WILL NOT BE ELIGIBLE FOR A REFUND. SO IF YOU WEAR IT, MAKE SURE THAT YOU LOVE IT.

WITHOUT HYGIENE TAGS / LABELS

WE WON’T ACCEPT ITEMS WITH REMOVED OR TAMPERED HYGIENE TAGS OR LABELS. THIS ONE IS FOR HYGIENE REASONS, ONLY REMOVE THESE ARTIFACTS IF YOU’RE OFFICIAL.

HEADBANDS, SCRUNCHIES & JEWELLERY

AGAIN FOR HYGIENE REASONS, WE ARE UNABLE TO ACCEPT RETURNED HEADBANDS, SCRUNCHIES AND JEWELLERY. THIS IS RETAIL POLICY, AND EVEN WITH TAGS WE CANNOT REFUND THESE ITEMS.

SALE ITEMS

SALE ITEMS ARE RETURNABLE FOR STORE CREDIT ONLY. BUT IN RETURN, YOU CAN BAG YOURSELF A BARGAIN BABE.

SAMPLE SALE ITEMS

SAMPLE SALE ITEMS ARE HANDMADE, ONE OFF PRODUCTS AND NOT RETURNABLE UNDER ANY CIRCUMSTANCE. THESE ITEMS MAY COME SLIGHTLY MARKED FROM BEING IN THE WAREHOUSE AND THROUGH BEING HANDMADE ON THE PREMISES.

THIS IS REFLECTED IN THE PRICE AND YOU SHOULD BE AWARE PRIOR TO PURCHASING THAT THE ITEMS ARE EXTREMELY CHEAP FOR A REASON. IF THERE IS ANY OBVIOUS DAMAGE OR MARKS THAT ARE UNWASHABLE, THESE WILL BE POINTED OUT ON THE PRODUCT DESCRIPTIONS. THEY WOULD NOT BE SAMPLES OTHERWISE. ONCE THESE ITEMS ARE PURCHASED THEY ARE NOT RETURNABLE.

REFUNDS

WE CANNOT REFUND MONEY TO ALTERNATIVE ACCOUNTS UNDER ANY CIRCUMSTANCES. IF YOU HAVE USED A DIFFERENT PAYMENT METHOD IT WILL BE RETURNED TO THE SAME ACCOUNT USED. IF YOU USED BAE’S CARD, GRAB THAT STORE CREDIT GIRL, WE GOT YOU.

WARNING!

DON’T USE
BAE’S CARD.

RETURNS GO BACK TO THE CARD YOU PAID ON.
PLEASE ALLOW UP TO 10 WORKING DAYS FOR YOUR REFUND TO BE PROCESSED.

CARD PAYMENTS CAN TAKE UP TO 72 HOURS TO APPEAR ON YOUR BALANCE. THIS IS COMPLETELY NORMAL AS BANKS PROCESSING TIME CAN DIFFER BETWEEN DIFFERENT BRANCHES. PAYPAL AND KLARNA ARE INSTANT REVERSALS.
WE DO NOT SEND EMAILS TO SAY A RETURN HAS BEEN RECEIVED BACK TO US. PLEASE REFER TO YOUR TRACKING NUMBER FROM THE POST OFFCE TO CONFIRM IT HAS ARRIVED.

ONCE A REFUND / CREDIT NOTE HAS BEEN ISSUED, YOU WILL RECIEVE AN EMAIL FROM US TO CONFIRM YOUR REFUND HAS BEEN APPROVED

CREDIT NOTES

CREDIT NOTES THAT ARE ISSUED ARE VALID FOR 1 YEAR ONCE THEY ARE PROCESSED. THESE WILL BE SENT TO THE EMAIL ADDRESS PROVIDED WHEN THE ORDER WAS PLACED. YOU WILL BE ABLE TO USE THIS AT THE CHECKOUT ON ANY FUTURE ORDERS.

IF YOU DO NOT HAVE AN ACCOUNT PRIOR TO HAVING CREDIT ISSUED, YOU WILL RECIEVE AN EMAIL ON HOW TO CREATE AN ACCOUNT. YOUR ACCOUNT WILL THEN HAVE CREDIT. AT CHECKOUT, YOU WILL HAVE AN OPTION TO PAY VIA CREDIT OR AN ALTERNATIVE PAYMENT METHOD.

IF YOU HAVE ANY QUESTIONS, DROP US AN EMAIL AT HELP@MODAMINX.COM