Returns

NOT A MATCH MADE IN HEAVEN? WE’RE SORRY THAT YOU AND YOUR MODA MINX ORDER AREN’T AT BFF STATUS.
FOR GUIDANCE ON HOW TO RETURN ITEMS, FOLLOW THE GUIDANCE ON THIS PAGE.

PLEASE RETURN IN 14 DAYS

TAKE NOTE, UK BABES.

ORDERS IN THE UK MUST BE RETURNED WITHIN 14 DAYS OF RECEIVING YOUR PARCEL. FOR EXAMPLE, IF YOU RECEIVE YOUR ORDER ON THE 1ST JANUARY IT NEEDS TO BE DISPATCHED TO US BEFORE THE 14TH JANUARY.

THIS DOES NOT APPLY FOR PRE-ORDER ITEMS.

THAT MEANS YOU HAVE 14 DAYS TO DECIDE IF YOU LOVE IT, OR IF YOU’RE GONNA LEAVE IT. WE HATE GOODBYES TOO!

READY TO SAY GOODBYE?

HOW TO RETURN YOUR GOODIES.

PLEASE DOWNLOAD AND PRINT OFF THE RETURNS FORM BELOW. FILL IN ALL THE RELEVANT INFORMATION AND ENSURE THIS IS PLACED BACK INSIDE YOUR PARCEL BEFORE YOU SEND IT OFF.

CLICK HERE TO DOWNLOAD YOUR RETURNS FORM

PLEASE MAKE SURE THIS FORM IS COMPLETELY FILLED OUT TO AVOID ANY DELAYS WITH FULFILLING YOUR RETURN. ITEMS SENT WITHOUT A RETURNS FORM WILL NOT BE ELIGIBLE FOR A REFUND.

USE A TRACKED SERVICE

WE ADVISE SECOND CLASS TRACKED AS THIS IS THE CHEAPEST AVAILABLE OPTION, AND ROYAL MAIL TRACKED SERVICES ARE THE BEST OPTIONS TO SHIP WITH.
INDEPENDENT COURIERS WILL BE UNABLE TO DELIVER TO A PO BOX WHICH WE CANNOT BE HELD LIABLE FOR.

MAKE SURE YOU RETAIN ALL YOUR RECEIPTS FROM THE POST OFFICE AS THIS WILL BE YOUR PROOF OF POSTAGE IN THE UNLIKELY EVENT OF LOSS OF PARCEL IN TRANSIT.

IF YOUR ITEM GETS LOST IN TRANSIT, UNFORTUNTELY WE CAN NOT BE HELD LIABLE FOR IT.
THE COST OF RETURNING THE ITEM TO US IS MADE BY THE CUSTOMER AND IS NON-REFUNDABLE.

BEFORE RETURNING

PLEASE MAKE SURE THAT ITEMS ARE RETURNED IN THE EXACT CONDITION IN WHICH THEY ARE RECEIVED. ENSURE THAT BIKINI TIES ARE LEFT OPEN TO AVOID STRETCHING OR DAMAGING THE FABRIC.

ITEMS RETURNED IN AN UNLOVED WAY WILL BE REFUSED A REFUND.

WHEN TRYING ON ITEMS, ENSURE YOU DO NOT LEAVE ANY STAINS. THIS INCLUDES SOILING FROM MAKEUP, FAKE TAN OR DEODORANTS.

WE REQUEST THAT ITEMS ARE KEPT IN A SMOKE AND PET FREE ENVIRONMENT IF A RETURN IS BEING MADE.

WE WILL NOT ACCEPT ANY RETURNED ITEMS THAT HAVE BEEN DAMAGED.

KEEP THE ORIGINAL PACKAGING

WE ASK THAT ALL ITEMS ARE RETURNED IN THEIR ORIGINAL PACKAGING.

DO NOT RIP OPEN YOUR PACKAGING. ANY ITEMS RETURNED WITHOUT THIS WILL INCUR A DEDUCTIBLE FEE.

IF YOU HAVE MISPLACED YOUR PACKAGING, DROP US AN EMAIL AT HELP@MODAMINX.COM AND WE CAN ADVISE YOU ON YOUR RETURN.

TAGS & HYGIENE STICKERS

IF TAGS ARE REMOVED , UNFORTUNATELY YOUR ITEM WILL BE DEEMED AS NON-RETURNABLE.

FOR HEALTH AND SAFETY PURPOSES, PLEASE DO NOT REMOVE OR TAMPER WITH THE HYGIENE LABEL. WHEN TRYING ON BIKINI BOTTOMS, TRY TO DO SO OVER YOUR UNDERWEAR.

IF AN ITEM IS MISSING TAGS OR HYGIENE STICKERS, UNFORTUNATELY WE CAN NOT ACCEPT THE RETURN.

PLEASE SEND YOUR RETURN TO THE FOLLOWING ADDRESS

IF YOU HAVE ANY QUESTIONS, DROP US AN EMAIL AT HELP@MODAMINX.COM